Terms of service

Terms & Conditions – Prokarehub

Welcome to Prokarehub, operated by a sole proprietorship registered in India and engaged in the retail of haircare, beauty, skincare, and grooming products.
By accessing our website (https://prokarehub.com) or making a purchase, you agree to the Terms & Conditions outlined below.

1. Business Information

Business Name: Prokarehub
Business Type: Proprietorship
GST Number: 07AAVPS3148J2ZZ
Registered Address:
Prokarehub, Khasra No, Shop 1st Floor, 541/542, Mehrauli-Gurgaon Road, Aya Nagar, New Delhi, Delhi 110047
Contact: admin@prokarehub.com | +91 9667648749

These Terms govern your use of the website, shopping experience, and all transactions made through Prokarehub.

2. Use of Website

By using this website, you confirm that:

  • You are 18 years of age or accessing under parental supervision.
  • You will not misuse the website in any manner, including fraud, hacking attempts, or unauthorised copying of content.
  • You will provide accurate, complete information during checkout and account creation.

We reserve the right to refuse service or terminate accounts for violations of these Terms.

3. Product Information & Accuracy

At Prokarehub, we strive to present accurate, up-to-date product details including descriptions, images, pricing, packaging, and availability.

However:

  • Product packaging may vary due to manufacturer updates.
  • Colours or textures may appear different on screen depending on display settings.
  • Certain product benefits or claims are based on manufacturer information.

We do not guarantee error-free listings and reserve the right to correct any inaccuracies without prior notice.

4. Pricing, Payments & Promotions

All prices listed on the website are in Indian Rupees (INR) and inclusive of applicable GST.

We accept secure online payments through authorised payment gateways.
Prokarehub may run promotions or discounts from time to time, which will be clearly displayed.

We reserve the right to:

  • Modify prices without prior notice
  • Withdraw or update promotional offers
  • Cancel orders in case of pricing errors

If payment has been collected for a cancelled order, a refund will be issued as per our Refund Policy.

5. Order Confirmation & Cancellation

An order is considered confirmed only after successful payment and order acknowledgment.

We may cancel an order due to:

  • Product out of stock
  • Incorrect pricing or product data
  • Incomplete or unverifiable customer information
  • Suspicion of fraudulent activity

In such cases, a full refund will be initiated.

Customers may cancel their order before dispatch by contacting support. Post-dispatch, cancellation is not possible, but the product may qualify for return as per our Return Policy.

6. Shipping & Delivery

We ship across India through trusted courier partners. Delivery timelines vary based on location and external logistics conditions.

Once shipped:

  • Tracking details will be provided
  • Delivery is handled by the courier partner
  • Delays caused by logistics, weather, strikes, or operational challenges are outside our control

For complete details, please review our Shipping Policy.

7. Returns, Replacements & Refunds

We accept returns only for:

  • Damaged
  • Defective
  • Leaking
  • Incorrect products delivered

Return requests must follow the process outlined in our Return & Refund Policy, including mandatory photo/video evidence.

We reserve the right to approve or refuse a return based on the condition of the product and compliance with return requirements.

Refunds are processed only after quality inspection and approval.

8. Prohibited Activities

You agree not to:

  • Copy, sell, or exploit website content
  • Misrepresent personal information
  • Attempt to breach website security
  • Use the website for unlawful or misleading purposes
  • Interfere with the website’s functionality

We may restrict access for any misuse or violation.

9. Third-Party Links

Our website may contain links to third-party websites or brand resources.
Prokarehub is not responsible for the content, accuracy, or policies of these external sites.

10. Personal Information

Your personal information provided during purchase or account creation is collected, stored, and processed as per our Privacy Policy.

This includes data used for:

  • Order processing
  • Delivery
  • Customer support
  • Fraud prevention

We do not share information with unauthorised third parties.

11. Limitation of Liability

Prokarehub is not liable for:

  • Any indirect, incidental, or consequential damages
  • Losses arising from misuse of products
  • Delays caused by courier partners
  • Manufacturer changes in product formula or packaging
  • Errors or interruptions in website functionality

Our total liability shall not exceed the amount paid by you for the order in question.

12. Governing Law & Jurisdiction

These Terms are governed by the laws of India.
Any disputes shall fall under the exclusive jurisdiction of New Delhi courts.

13. Contact Information

For any questions related to these Terms & Conditions, please contact us:

📧 admin@prokarehub.com
📞 +91 9667648749
📍 Prokarehub, Khasra No, Shop 1st Floor, 541/542, Mehrauli-Gurgaon Road, Aya Nagar, New Delhi, Delhi 110047.